Personal data entering Mudanzas Mundiales by any means will be published, distributed or sold. They may only be provided to third parties in accordance with the provision of the services of Mudanzas Locales, Mudanzas Internacionales and Guardamuebles, including administrative, commercial and operational derived from such services activities, will be treated confidentially and in accordance with the current legal framework on privacy issues.
Políticas Principales
Mudanzas Mundiales is committed to protecting your privacy and personal information. This Privacy Policy Information details the type of Personal Information we collect, how it is used, protected and eliminated.
In Mudanzas Mundiales we take privacy seriously. In support of this we present the fundamental principles of our perspective regarding your privacy:
- Trust: We value the trust you are giving us to share with us your personal information. Use your personal information in a way that is fair and worthy of that trust.
2. Transparency: You have a right to clear information on how to use your personal information. We will always be transparent with you about what information we collect, what we do with it, with whom we share and who to contact if they have any questions.
3. Personal attention: If you have any concerns or questions about how we use your personal information, we will work with you to resolve them.
4. Prevention: We will take steps to protect your information from being used incorrectly and to keep it safe measures.
5. Comply with the law: comply with the law and regulations that apply protection and will work with the appropriate authorities
Administration: it has a privacy policy properly documented and communicated to the internal company personnel. Active employees are notified by email freshening policy, and
new employees will be given this policies; this will be register through a blog that will be in charge of the Human Resources department. This can be located in the quality management
system based on the intranet.
Backup database:
As backup of the information generated by different users you have a file server Windows Server 2012 with the File Services role installed.
Within the File Server it has been implemented the Shadow Copy technology of Microsoft Windows Server itself, this allows us to have copies of the file at different times of day
minimizing the loss of information by the user.
All information is replicated to two other backup servers that use Microsoft Distributed File System (DFS) technology and a third party located in the cloud
Source: POL-TI-08, versión 02
Notice of Privacy
This policy is notified to our employees, suppliers and customers in order to have a proper use of information and provide better quality service, so it is important to define in this
policy the way we collect, use, retain and disclose information.
Customers will be informed of this privacy notice by the annex in terms and conditions within the quote we sent to our clients.
The information is collected as follows: through online forms, surveys of service. Through the information we collect on the services we offer. Through phone calls, emails, social
networks, some other service that has been made by another group company.
We use the information to provide the various services that our company offers and to maintain a continuous and direct contact with our customers.
All information obtained by Mudanzas Mundiales will comply with whats is indicated in the Ley de protección de la persona frente al tratamiento de sus datos personales. Ley
número 8968
Consent
Mudanzas Mundiales will not collect, use or disclose your personal information without your consent. In many cases, we ask explicitly consent however in other cases because of your actions and behavior we could deduce your consent.
You have the right to tell us if:
- You do not want us to contact you in the future;
• Want a copy of the personal information we have about you;
• You want to correct, update or erase your personal data from our records, as long as we give misuse to your personal information.
• Want to report any misuse of your personal information.
Use, retention and disposal of personal information:
The information collected will be limited to commercial use and will be retained for the same purpose. The information is fully available to the judicial authorities. And only will be removed or modified when there is any violation of the laws.
Access:
In compliance with the legal provisions of the country any natural or legal person may request information to see how Mudanzas Mundiales handles your personal information.
Disclosure of information to third parties
Your information is required for different stages of the services we use, always will be shared with the parties involved in the execution of these, which can be:
• movers at destination or origin.
• Customs agents
• land and sea transport agents
• Shipping Companies
• Airlines
All these entities are aware of our commitment and privacy policy. Therefore it is important to note that we take steps to ensure that everyone involved in the service know and maintain the fundamental principles of this policy.
We may share your information to:
- reinforce the applicable terms of use of Mudanzas Mundiales´ site
• conduct investigations of possible violations of applicable laws,
• to detect, prevent and protect against fraud and technical or security vulnerability
• comply with laws and regulations, and work together for any legal investigation and to comply with government requirements.
We may share your information with:
- Law enforcement or governmental authorities in cases where they have followed the corresponding process to request us to share the information with them.
• We may also share your personal information with companies, organizations or individuals outside Mudanzas Mundiales considering that disclosure of such information is necessary for legal reasons.
Security of the information
TThe information is limited to people who are in contact with the client’s services. Similarly, the electronic backup is properly encrypted where only IT personnel have access. On the other hand, the support of personal information is duly explained in our backup policy. For more information please check the following document: POL-TI-08, version 02 Seguridad de la información.
Accuracy of information
We ensure that the customer has legal capacity and has provided us with a duly authorized identity document (ID card, passport), additionally the customer fills forms where a series of data is required in order to comply with this policy.
Monitoring and enforcement
There is a Quality Committee that ensures supervision with the support of IT and Internal Audits. There is an updated policy in our website; in case there is any change we will inform you accordingly.
Last updated: Tuesday May 07, 2019
Política de Privacidad de la información de Mudanzas Mundiales
Los datos personales que se ingresen a Mudanzas Mundiales por cualquier medio no serán difundidos, distribuidos o comercializados. Únicamente podrán ser proporcionados a terceros de acuerdo con la prestación de los servicios de Mudanzas locales, Mudanzas Internacionales y Guarda muebles, incluyendo actividades administrativas, comerciales y operativas derivadas de dichos servicios, serán tratados confidencialmente y en acorde al marco legal vigente en cuestiones de privacidad.
Principios de Privacidad
Mudanzas Mundiales está comprometida a proteger su privacidad y su información personal. Esta Política de Privacidad de la Información detalla el tipo de Información Personal que recabamos, cómo es utilizada, protegida y eliminada.
En Mudanzas Mundiales tomamos la privacidad con seriedad. Para fundamentar esto le presentamos los principios fundamentales de nuestra perspectiva respecto a su privacidad:
1. Confianza: Valoramos la confianza que nos está otorgando al compartirnos su información personal. Utilizaremos su información personal de una manera que sea justa y digna de esa confianza.
2. Transparencia: Usted tiene derecho a tener información clara de cómo utilizaremos su información personal. Siempre seremos transparentes con usted acerca de la información que recolectamos, lo que hacemos con ella, con quien la compartimos y a quién contactar en caso de tener alguna duda.
3. Atención personalizada: Si usted tiene alguna preocupación o duda de cómo utilizaremos su información personal, nosotros trabajaremos junto con usted para resolverlas.
4. Prevención: Tomaremos las medidas necesarias para proteger su información de ser utilizada de manera errónea y para mantenerla segura.
5. Apego a la ley: Cumpliremos con todas las leyes y regulaciones de protección que apliquen y trabajaremos en conjunto con las autoridades correspondientes.
Administración: se tiene una política de privacidad debidamente documentada y comunicada al personal interno de la compañía: empleados activos por medio de correo electrónico refrescando la política y nuevos empleados entregándoles las políticas y registrando la entrega por medio de una bitácora que estará a cargo del departamento de Recursos Humanos. Lo anterior se puede localizar en el sistema de gestión de calidad ubicado en la intranet.
Respaldo en base de datos:
Como resguardo de la información generada por los diferentes usuarios se tiene un servidor de Archivos Windows Server 2012, con el Rol de File Services instalado.
Dentro del Servidor de Archivos se tiene implementada la tecnología Shadow Copy propia de Microsoft Windows Server, esto nos permite tener copias del archivo en diferentes horas del día lo que minimiza la perdida de información por parte del usuario.
Toda la información se replica a otros dos servidores más de respaldos utilizando la tecnología de Microsoft Distributed File System (DFS) y un tercero que se encuentra en la
nube.
Fuente: POL-TI-08, versión 02
Aviso de privacidad
Se notifica esta política a nuestros empleados, proveedores y clientes con el propósito de tener un adecuado uso de la información y dar un mejor servicio de calidad, por eso es importante definir en esta política la forma en que recolectamos, usamos, retenemos y divulgamos la información.
A los clientes se les informará de este aviso de privacidad por medio del anexo de términos y condiciones dentro de la cotización que se envía.
La información se recolecta de la siguiente forma: por medio de formularios en línea, encuestas de servicio. A través de la información que recolectamos en los servicios que ofrecemos. Por medio de llamadas telefónicas, correos electrónicos, redes sociales, algún otro servicio que se haya efectuado por medio de alguna otra compañía del grupo.
Utilizamos la información para ofrecer los distintos servicios que la compañía Mudanzas Mundiales ofrece y para mantener un contacto continuo y directo con nuestros clientes.
Toda la información que obtenga Mudanzas Mundiales cumplirá con lo indicado en la Ley de protección de la persona frente al tratamiento de sus datos personales. Ley número 8968
Consentimiento
Mudanzas Mundiales no recolectará, usará o revelará su información personal sin su consentimiento. En muchos casos, pediremos de manera explícita su consentimiento sin embargo en otros casos debido a sus acciones y comportamiento podríamos deducir su consentimiento.
Usted tiene el derecho de decirnos si:
- No quiere que nos comuniquemos con usted en el futuro;
• Quiere una copia de la información personal que tenemos de usted;
• Quiere que corrijamos, actualicemos o borremos sus datos personales de nuestro registro, siempre y cuando le demos un uso indebido a su información personal.
• Desea reportar algún uso indebido de su información personal.
Uso, retención y disposición de la información personal:
La información recopilada estará limitada a un uso comercial y será retenida para ese mismo fin. La información queda a disposición total de las autoridades judiciales. Y sólo será eliminada o modificada cuando exista alguna infracción a las disposiciones legales.
Acceso:
En cumplimiento de las disposiciones legales del país toda persona física o jurídica puede solicitar información con el fin de consultar cómo Mudanzas Mundiales maneja su información personal.
Divulgación de la información a terceros
Su información es requerida para distintas etapas de los servicios que utilizamos, siempre será compartida con las partes involucradas en la ejecución de estos, las cuales pueden ser:
- Compañías de mudanzas en destino u origen.
• Agentes aduanales
• Transportistas terrestres y marítimos
• Navieras
• Aerolíneas
Todos estos entes están enterados de nuestro compromiso y política de privacidad. Por ende es de importancia hacer notar que tomamos las medidas necesarias para asegurar que todos los involucrados en el servicio conocen y mantienen los principios fundamentales de esta política.
Puede que compartamos su información para:
- reforzar los términos aplicables de uso de los sitios Mudanzas Mundiales
• llevar a cabo investigaciones de posibles violaciones a las leyes aplicables,
• para detectar, prevenir y protegernos contra fraude y cualquier vulnerabilidad técnica o de seguridad
• cumplir con las leyes y regulaciones aplicables, y trabajar en conjunto para cualquier investigación legal y para cumplir con los requisitos gubernamentales.
Puede que compartamos su información con:
- Las autoridades policiales o gubernamentales en los casos en los que éstas hayan seguido el debido proceso legal para solicitar que les compartamos la información.
• Puede que también compartamos su información personal con compañías, organizaciones o individuos fuera de Mudanzas Mundiales si consideramos que revelar dicha información es necesaria por razones legales.
Seguridad de la información
La información está limitada únicamente a las personas que están en contacto con los servicios del cliente. De igual manera el respaldo electrónico se encuentra debidamente cifrado donde sólo el personal de Tecnologías de Información tiene acceso. Por otra parte el respaldo de la información personal se encuentra debidamente explicado en nuestra política de respaldo.
Para mayor información verificar el siguiente documento: POL-TI-08, versión 02 Seguridad de la Información.
Exactitud de la información
Nos aseguramos que el cliente tenga capacidad jurídica y nos suministre un documento de identidad (cédula, pasaporte) debidamente autorizado, adicionalmente el cliente llena formularios donde se solicita una serie de datos necesarios para el cumplimento de esta política.
Supervisión y cumplimento
Existe un comité de calidad que se asegura de la supervisión con el apoyo del departamento de Tecnologías de Información y con Auditorías Internas. Se mantiene una política actualizada en nuestro sitio web donde informaremos con anticipación los cambios que se vayan suscitando.
Ultima actualización : Martes 07 de mayo, 2019
ANTI- BRIBERY AND ANTI- CORRUPTION
1. SCOPE
Mudanzas Mundiales as a FIDI member has taken a clear stance against bribery and corruption within the industry of International removals. Through this position, as a member of FIDI, Mudanzas Mundiales protects its affiliates, its customers and the same interests of the industry.
2. CONTROL AND SECURITY POLICY
In order to guarantee security within its supply chain; Mudanzas Mundiales is committed with safe and correct procedures and with law compliance. This guarantee is achieved through the identification, assessment and treatment of risks; also by engaging with business partners, compliance with applicable legal requirements, continuous improvement of management systems and FIDI.
Our policy has no tolerance for criminal activities such as: drug dealing, smuggling, terrorism, piracy, money laundering, theft, use of drugs and alcohol by cargo services helpers, drivers, shippers, and others that may affect the integrity of the company.
3. SAFETY OBJECTIVES
Guarantee our customers 100% reliability during its merchandise handling, administration of legal documentation and application of customs regulations, by meeting requirements of international regulatory standards, in order to provide safe and reliable service to all our customers.
Decrease the risks and threats focused on the operations of each process, in order to provide safe and reliable service to all our customers
Improve the level of skills and awareness of our staff on risky operations; considering quality, while maintaining a complete security plan to ensure physical security, access control, personnel and information security.
4. BRIBE
Bribing is the offering, acceptance or solicitation of an incentive for certain specific actions, taking advantage illegally. It constitutes a gap in terms of trust.
Bribery is the incentive, offer or reward someone promises in order to gain a commercial, legal, personal or contractual advantage over the competition.
5. SECURITY
How to react against Drug Dealing and Drug Detection
The procedure is activated by
Suspicious goods reports
Staff findings
National authorities’ findings
How our personnel shall proceed if there is any suspicious finding
1. Do not touch the content
2. Separate the goods or suspicious transportation unit to an isolated area.
3. Secure and prohibit access to the isolated area.
4. Record in the corresponding log the situation
5. Prepare a list of all persons who were present
6. Give notice to the appropriate authorities: Police Drug Control 227-6352 or 176 / 227-6938 257-2625 Judicial Investigation Agency. If the goods belong to a third party person, check first with the authorities before notifying the owner.
7. Witness the authorities’ arrival and the goods confiscation
8. Record in the corresponding law the situation detected by the authorities
9. Wait for authorities recommendations.
10. Give a report of what happened
How national authorities shall proceed if there is any suspicious finding
1. Notify the Security Manager or Operations Manager
2. If the goods belong to a third party, check first with the authorities before notifying the owner.
3. Wait for corresponding recommendations.
Action against assault Robbery
1. Do not attempt to control the situation
2. Do not put up resistance
3. Follow assailant instructions slowly and calmly
4. Pay special attention to the criminals’ traits and listen to their
Parliament.
5. Warn others as soon as you can without risking your life or others
Action against bombing
1. When detecting a suspicious object immediately inform the Supervisor.
2. Stop the operation immediately.
3. Do not handle the suspicious object.
4. Evacuate the area.
5. Prohibit access to the danger zone.
6. Give notice to the competent authority using communication equipment away from the source.
7. Wait for the authorities’ arrival and follow their instructions.
8. Return to the workplace only when authorization is given.
9. Give a report of what happened.
II. International Anti-Corruption Laws.
A. Improper Payments.
Under the anti – bribery provisions of International Anticorruption Law, this global policy prohibits paying, offering to pay or authorize payments, directly or indirectly, anything of value to any governmental official, political party or candidate, or anyone acting on behalf of a public international organization in order to obtain or secure a business, give business to any person or to obtain an improper business advantage. It is not necessary that a thing of value changes hands in order to violate the International Anticorruption Law. An offer, a scheme or a promise to pay or give anything of value may constitute a violation.
Specifically, the components of incorrect payments under this Policy are:
1. Offer, promise or authorize a payment, money or anything of value, directly or indirectly to any governmental official, corruptly for the purpose of:
a. to obtain or retain business,
b. send business to a person, or
c. obtain an incorrect business advantage.
The term “anything of value” is very broad and includes (but not limited to illustrative):
a. Money, gifts or personal favors;
b. Meals and entertainment;
c. Actions;
d. Discounts on products and services that are not readily available to the public;
e. Jobs for governmental officials or their relatives;
f. Political contributions;
g. Payments to third parties;
h. Payment of travel expenses; and
i. Assume or forgive debt.
The term “government official” or “foreign official” (interchangeably) includes:
a. Officials and employees of the government;
b. Officials of public international organizations (eg the World Bank, the United Nations, the International Monetary Fund, etc.);
c. Officials and political candidates;
d. Persons acting with public capacities for governmental institutions;
e. Official who work without compensation, whose duties are primarily ceremonial; and
F. Royalty
Books and Records
This global policy prohibits the falsification of books and records and requires compliance with certain accounting provisions in accordance with International Anti-Corruption Laws.
The purpose of the provisions on accounting books and records of the International Anti-Corruption Law is to prevent companies conceal improper payments or bribes or engage in fraudulent accounting practices.
The provisions on accounting books and records require the following:
a. Keep books, accounts and records that accurately reflect all operations and cash available in the company.
b. Maintain an accounting internal control system that can detect and prevent illegal payments to government officials.
c. That Operations are done in conformity to generally accepted accounting principles or international financial reporting standards, as applicable, and
d. Conduct periodically comparative analysis against existing assets in order to identify and address disparities assets.
6. COMMITMENTS
All FIDI members without exception, including Mudanzas Mundiales, must commit to ethical and legal behavior, which should refuse to participate in any action that will harm the interests of FIDI, other affiliates, customers or industry. Effective compliance will be verified by the policy and regulatory framework and action will be taken in case of non-compliance.
LEGAL COMPLIANCE
FIDI Affiliates will ensure that they are aware of all applicable laws countering bribery and corruption in all the jurisdictions in which they operate, and that they will obey and uphold those laws.
The laws that apply to particular international business activities include those of the countries in which the activities occur as well as others that – like the US Foreign Corrupt Practices Act (FCPA) and the UK Bribery Act 2010 – govern the international operations of national companies and citizens in respect of their conduct both at home and abroad.
We, as a FIDI affiliated company, have to ensure that we are aware of, and are complying with, applicable laws.
ETHICAL BEHAVIOUR
As a demonstration of its commitment, FIDI and its Affiliates pledge to take a zero-tolerance approach to bribery and corruption. At all times, FIDI and its Affiliates will act professionally, fairly and with the utmost integrity in all business dealings and relationships. This will apply wherever they operate.
7 Code of Conduct
All Mudanzas Mundiales personnel undertakes to:
1. Never engage in any form of bribery, either directly or through any third party.
2. Never offer or make an improper payment, or authorise an improper payment (cash or otherwise) to any individual, including any local or foreign official anywhere in the world.
3. Never attempt to induce an individual, or a local or foreign official to act illegally or improperly.
4. Never offer, or accept, money or anything of value, such as gifts, kickbacks or commissions, in connection with the procurement of business or the award of a contract.
5. Never offer or give any gift or token of hospitality to any public employee or government official or representative if there is any expectation or implication for a return favour
6. Never accept any gift from any business partner if there is any suggestion that a return favour will be expected or implied.
7. Never facilitate payments to obtain a level of service which one would not normally be entitled to.
8. Never disregard or fail to report any indication of improper payments to the appropriate authorities.
9. Never induce or assist another individual to break any applicable law or regulation.
The latest version of this policy is posted in our website; in case there is any change we will inform you accordingly.
FIDI ANTI-TRUST CHARTER
1. SCOPE
Mudanzas Mundiales as a FIDI member has taken a clear stance supporting the adoption of Anti-Trust compliance programs. As a member of FIDI, Mudanzas Mundiales is determined to support the fight against cartels, which restrict competition among suppliers to the detriment of customers.
2. UNDERTAKING BY ALL FIDI AFFILIATES WITH IMMEDIATE EFFECT
All FIDI Affiliates commit to legal and ethical behaviour, and to refrain from engaging in any business that will harm the interests of FIDI, other affiliates, clients, or the industry. FIDI and its Affiliates will take steps to ensure they are fully informed of applicable Anti- Trust laws and regulations in connection with cartel conduct and other Anti-Trust violations, and will monitor their employees and business partners to ensure full and continual compliance.
3. LEGAL COMPLIANCE
FIDI Affiliates will ensure that they are aware of all applicable laws and regulations covering anticompetitive practices in all the jurisdictions in which they operate, and that they will obey and uphold those laws and regulations.
FIDI affiliated companies will ensure that they are aware of, and are complying with, applicable laws and regulations in connection with cartels.
4. ETHICAL BEHAVIOUR
As a demonstration of its commitment, FIDI and its Affiliates pledge to take a zero- tolerance approach to cartel conduct. At all times, FIDI and its Affiliates will act professionally, fairly and with the utmost integrity in all business dealings and relationships. This will apply wherever they operate.
5. COMMITMENT TO THE VALUES OF FIDI
This Charter will be formally integrated into the FAIM quality standard.
6. CODE OF CONDUCT
By agreeing and committing to this Charter, each FIDI Affiliate undertakes to:
1. Never make direct or indirect (via third parties including agents, suppliers or customers) contact with an actual or potential competitor or other third party, the object of which is to engage in cartel behaviour.
2. Never propose or reach an agreement, whether directly or indirectly, formally or informally, with actual or potential competitors, regarding any sensitive competition-related issues, including:
• Fixing prices
• Dividing or sharing markets, customers or territories
• Rigging a competitive bidding process
3. Report any indication or initiative of improper anticompetitive business conduct by an actual or potential competitor in accordance to your internal reporting procedure, including but not limited to, reporting to your legal department and/or to the relevant Anti-Trust authorities.
4. Not to participate in a meeting of a trade association in which sensitive competition-related issues are discussed. If such subjects are raised during a meeting, employees of FIDI Affiliates must immediately ask for the discussion to end. If not, they must leave the meeting and ask for that to be noted in the minutes of the meeting.
5. Ensure that all internal and external correspondence, including e-mails and texts, and documents, discussions and public statements do not contain any statements that might be misinterpreted by third parties or Anti-Trust authorities and courts in the context of a potential Anti-Trust investigation.
6. Maintain independent judgment in pricing or selling of any products and/or services.
7. Limit any information discussed during commercial negotiations, with or disclosed to competitors or other third parties, to that which is strictly necessary for completing or assessing the transaction.
The latest version of this policy is posted in our website; in case there is any change we will inform you accordingly.
Last update: Tuesday May 07, 2019Personal data entering Mudanzas Mundiales by any means will be published, distributed or sold. They may only be provided to third parties in accordance with the provision of the services of Mudanzas Locales, Mudanzas Internacionales and Guardamuebles, including administrative, commercial and operational derived from such services activities, will be treated confidentially and in accordance with the current legal framework on privacy issues.
Privacy Principles
Mudanzas Mundiales is committed to protecting your privacy and personal information. This Privacy Policy Information details the type of Personal Information we collect, how it is used, protected and eliminated.
In Mudanzas Mundiales we take privacy seriously. In support of this we present the fundamental principles of our perspective regarding your privacy:
- Trust: We value the trust you are giving us to share with us your personal information. Use your personal information in a way that is fair and worthy of that trust.
2. Transparency: You have a right to clear information on how to use your personal information. We will always be transparent with you about what information we collect, what we do with it, with whom we share and who to contact if they have any questions.
3. Personal attention: If you have any concerns or questions about how we use your personal information, we will work with you to resolve them.
4. Prevention: We will take steps to protect your information from being used incorrectly and to keep it safe measures.
5. Comply with the law: comply with the law and regulations that apply protection and will work with the appropriate authorities
Administration: it has a privacy policy properly documented and communicated to the internal company personnel. Active employees are notified by email freshening policy, and
new employees will be given this policies; this will be register through a blog that will be in charge of the Human Resources department. This can be located in the quality management
system based on the intranet.
Backup database:
As backup of the information generated by different users you have a file server Windows Server 2012 with the File Services role installed.
Within the File Server it has been implemented the Shadow Copy technology of Microsoft Windows Server itself, this allows us to have copies of the file at different times of day
minimizing the loss of information by the user.
All information is replicated to two other backup servers that use Microsoft Distributed File System (DFS) technology and a third party located in the cloud
Source: POL-TI-08, versión 02
Notice of Privacy
This policy is notified to our employees, suppliers and customers in order to have a proper use of information and provide better quality service, so it is important to define in this
policy the way we collect, use, retain and disclose information.
Customers will be informed of this privacy notice by the annex in terms and conditions within the quote we sent to our clients.
The information is collected as follows: through online forms, surveys of service. Through the information we collect on the services we offer. Through phone calls, emails, social
networks, some other service that has been made by another group company.
We use the information to provide the various services that our company offers and to maintain a continuous and direct contact with our customers.
All information obtained by Mudanzas Mundiales will comply with whats is indicated in the Ley de protección de la persona frente al tratamiento de sus datos personales. Ley
número 8968
Consent
Mudanzas Mundiales will not collect, use or disclose your personal information without your consent. In many cases, we ask explicitly consent however in other cases because of your actions and behavior we could deduce your consent.
You have the right to tell us if:
- You do not want us to contact you in the future;
• Want a copy of the personal information we have about you;
• You want to correct, update or erase your personal data from our records, as long as we give misuse to your personal information.
• Want to report any misuse of your personal information.
Use, retention and disposal of personal information:
The information collected will be limited to commercial use and will be retained for the same purpose. The information is fully available to the judicial authorities. And only will be removed or modified when there is any violation of the laws.
Access:
In compliance with the legal provisions of the country any natural or legal person may request information to see how Mudanzas Mundiales handles your personal information.
Disclosure of information to third parties
Your information is required for different stages of the services we use, always will be shared with the parties involved in the execution of these, which can be:
• movers at destination or origin.
• Customs agents
• land and sea transport agents
• Shipping Companies
• Airlines
All these entities are aware of our commitment and privacy policy. Therefore it is important to note that we take steps to ensure that everyone involved in the service know and maintain the fundamental principles of this policy.
We may share your information to:
- reinforce the applicable terms of use of Mudanzas Mundiales´ site
• conduct investigations of possible violations of applicable laws,
• to detect, prevent and protect against fraud and technical or security vulnerability
• comply with laws and regulations, and work together for any legal investigation and to comply with government requirements.
We may share your information with:
- Law enforcement or governmental authorities in cases where they have followed the corresponding process to request us to share the information with them.
• We may also share your personal information with companies, organizations or individuals outside Mudanzas Mundiales considering that disclosure of such information is necessary for legal reasons.
Security of the information
The information is limited to people who are in contact with the client’s services. Similarly, the electronic backup is properly encrypted where only IT personnel have access. On the other hand, the support of personal information is duly explained in our backup policy. For more information please check the following document: POL-TI-08, version 02 Seguridad de la información.
Accuracy of information
We ensure that the customer has legal capacity and has provided us with a duly authorized identity document (ID card, passport), additionally the customer fills forms where a series of data is required in order to comply with this policy.
Monitoring and enforcement
There is a Quality Committee that ensures supervision with the support of IT and Internal Audits. There is an updated policy in our website; in case there is any change we will inform you accordingly.
Last updated: Thursday May 07, 2019
Política de Privacidad de la información de Mudanzas Mundiales
Los datos personales que se ingresen a Mudanzas Mundiales por cualquier medio no serán difundidos, distribuidos o comercializados. Únicamente podrán ser proporcionados a terceros de acuerdo con la prestación de los servicios de Mudanzas locales, Mudanzas Internacionales y Guarda muebles, incluyendo actividades administrativas, comerciales y operativas derivadas de dichos servicios, serán tratados confidencialmente y en acorde al marco legal vigente en cuestiones de privacidad.
Principios de Privacidad
Mudanzas Mundiales está comprometida a proteger su privacidad y su información personal. Esta Política de Privacidad de la Información detalla el tipo de Información Personal que recabamos, cómo es utilizada, protegida y eliminada.
En Mudanzas Mundiales tomamos la privacidad con seriedad. Para fundamentar esto le presentamos los principios fundamentales de nuestra perspectiva respecto a su privacidad:
1. Confianza: Valoramos la confianza que nos está otorgando al compartirnos su información personal. Utilizaremos su información personal de una manera que sea justa y digna de esa confianza.
2. Transparencia: Usted tiene derecho a tener información clara de cómo utilizaremos su información personal. Siempre seremos transparentes con usted acerca de la información que recolectamos, lo que hacemos con ella, con quien la compartimos y a quién contactar en caso de tener alguna duda.
3. Atención personalizada: Si usted tiene alguna preocupación o duda de cómo utilizaremos su información personal, nosotros trabajaremos junto con usted para resolverlas.
4. Prevención: Tomaremos las medidas necesarias para proteger su información de ser utilizada de manera errónea y para mantenerla segura.
5. Apego a la ley: Cumpliremos con todas las leyes y regulaciones de protección que apliquen y trabajaremos en conjunto con las autoridades correspondientes.
Administración: se tiene una política de privacidad debidamente documentada y comunicada al personal interno de la compañía: empleados activos por medio de correo electrónico refrescando la política y nuevos empleados entregándoles las políticas y registrando la entrega por medio de una bitácora que estará a cargo del departamento de Recursos Humanos. Lo anterior se puede localizar en el sistema de gestión de calidad ubicado en la intranet.
Respaldo en base de datos:
Como resguardo de la información generada por los diferentes usuarios se tiene un servidor de Archivos Windows Server 2012, con el Rol de File Services instalado.
Dentro del Servidor de Archivos se tiene implementada la tecnología Shadow Copy propia de Microsoft Windows Server, esto nos permite tener copias del archivo en diferentes horas del día lo que minimiza la perdida de información por parte del usuario.
Toda la información se replica a otros dos servidores más de respaldos utilizando la tecnología de Microsoft Distributed File System (DFS) y un tercero que se encuentra en la
nube.
Fuente: POL-TI-08, versión 02
Aviso de privacidad
Se notifica esta política a nuestros empleados, proveedores y clientes con el propósito de tener un adecuado uso de la información y dar un mejor servicio de calidad, por eso es importante definir en esta política la forma en que recolectamos, usamos, retenemos y divulgamos la información.
A los clientes se les informará de este aviso de privacidad por medio del anexo de términos y condiciones dentro de la cotización que se envía.
La información se recolecta de la siguiente forma: por medio de formularios en línea, encuestas de servicio. A través de la información que recolectamos en los servicios que ofrecemos. Por medio de llamadas telefónicas, correos electrónicos, redes sociales, algún otro servicio que se haya efectuado por medio de alguna otra compañía del grupo.
Utilizamos la información para ofrecer los distintos servicios que la compañía Mudanzas Mundiales ofrece y para mantener un contacto continuo y directo con nuestros clientes.
Toda la información que obtenga Mudanzas Mundiales cumplirá con lo indicado en la Ley de protección de la persona frente al tratamiento de sus datos personales. Ley número 8968
Consentimiento
Mudanzas Mundiales no recolectará, usará o revelará su información personal sin su consentimiento. En muchos casos, pediremos de manera explícita su consentimiento sin embargo en otros casos debido a sus acciones y comportamiento podríamos deducir su consentimiento.
Usted tiene el derecho de decirnos si:
- No quiere que nos comuniquemos con usted en el futuro;
• Quiere una copia de la información personal que tenemos de usted;
• Quiere que corrijamos, actualicemos o borremos sus datos personales de nuestro registro, siempre y cuando le demos un uso indebido a su información personal.
• Desea reportar algún uso indebido de su información personal.
Uso, retención y disposición de la información personal:
La información recopilada estará limitada a un uso comercial y será retenida para ese mismo fin. La información queda a disposición total de las autoridades judiciales. Y sólo será eliminada o modificada cuando exista alguna infracción a las disposiciones legales.
Acceso:
En cumplimiento de las disposiciones legales del país toda persona física o jurídica puede solicitar información con el fin de consultar cómo Mudanzas Mundiales maneja su información personal.
Divulgación de la información a terceros
Su información es requerida para distintas etapas de los servicios que utilizamos, siempre será compartida con las partes involucradas en la ejecución de estos, las cuales pueden ser:
- Compañías de mudanzas en destino u origen.
• Agentes aduanales
• Transportistas terrestres y marítimos
• Navieras
• Aerolíneas
Todos estos entes están enterados de nuestro compromiso y política de privacidad. Por ende es de importancia hacer notar que tomamos las medidas necesarias para asegurar que todos los involucrados en el servicio conocen y mantienen los principios fundamentales de esta política.
Puede que compartamos su información para:
- reforzar los términos aplicables de uso de los sitios Mudanzas Mundiales
• llevar a cabo investigaciones de posibles violaciones a las leyes aplicables,
• para detectar, prevenir y protegernos contra fraude y cualquier vulnerabilidad técnica o de seguridad
• cumplir con las leyes y regulaciones aplicables, y trabajar en conjunto para cualquier investigación legal y para cumplir con los requisitos gubernamentales.
Puede que compartamos su información con:
- Las autoridades policiales o gubernamentales en los casos en los que éstas hayan seguido el debido proceso legal para solicitar que les compartamos la información.
• Puede que también compartamos su información personal con compañías, organizaciones o individuos fuera de Mudanzas Mundiales si consideramos que revelar dicha información es necesaria por razones legales.
Seguridad de la información
La información está limitada únicamente a las personas que están en contacto con los servicios del cliente. De igual manera el respaldo electrónico se encuentra debidamente cifrado donde sólo el personal de Tecnologías de Información tiene acceso. Por otra parte el respaldo de la información personal se encuentra debidamente explicado en nuestra política de respaldo.
Para mayor información verificar el siguiente documento: POL-TI-08, versión 02 Seguridad de la Información.
Exactitud de la información
Nos aseguramos que el cliente tenga capacidad jurídica y nos suministre un documento de identidad (cédula, pasaporte) debidamente autorizado, adicionalmente el cliente llena formularios donde se solicita una serie de datos necesarios para el cumplimento de esta política.
Supervisión y cumplimento
Existe un comité de calidad que se asegura de la supervisión con el apoyo del departamento de Tecnologías de Información y con Auditorías Internas. Se mantiene una política actualizada en nuestro sitio web donde informaremos con anticipación los cambios que se vayan suscitando.
Ultima actualización: 07 de mayo, 2019
ANTI- BRIBERY AND ANTI- CORRUPTION
1. SCOPE
Mudanzas Mundiales as a FIDI member has taken a clear stance against bribery and corruption within the industry of International removals. Through this position, as a member of FIDI, Mudanzas Mundiales protects its affiliates, its customers and the same interests of the industry.
2. CONTROL AND SECURITY POLICY
In order to guarantee security within its supply chain; Mudanzas Mundiales is committed with safe and correct procedures and with law compliance. This guarantee is achieved through the identification, assessment and treatment of risks; also by engaging with business partners, compliance with applicable legal requirements, continuous improvement of management systems and FIDI.
Our policy has no tolerance for criminal activities such as: drug dealing, smuggling, terrorism, piracy, money laundering, theft, use of drugs and alcohol by cargo services helpers, drivers, shippers, and others that may affect the integrity of the company.
3. SAFETY OBJECTIVES
Guarantee our customers 100% reliability during its merchandise handling, administration of legal documentation and application of customs regulations, by meeting requirements of international regulatory standards, in order to provide safe and reliable service to all our customers.
Decrease the risks and threats focused on the operations of each process, in order to provide safe and reliable service to all our customers
Improve the level of skills and awareness of our staff on risky operations; considering quality, while maintaining a complete security plan to ensure physical security, access control, personnel and information security.
4. BRIBE
Bribing is the offering, acceptance or solicitation of an incentive for certain specific actions, taking advantage illegally. It constitutes a gap in terms of trust.
Bribery is the incentive, offer or reward someone promises in order to gain a commercial, legal, personal or contractual advantage over the competition.
5. SECURITY
How to react against Drug Dealing and Drug Detection
The procedure is activated by
Suspicious goods reports
Staff findings
National authorities’ findings
How our personnel shall proceed if there is any suspicious finding
1. Do not touch the content
2. Separate the goods or suspicious transportation unit to an isolated area.
3. Secure and prohibit access to the isolated area.
4. Record in the corresponding log the situation
5. Prepare a list of all persons who were present
6. Give notice to the appropriate authorities: Police Drug Control 227-6352 or 176 / 227-6938 257-2625 Judicial Investigation Agency. If the goods belong to a third party person, check first with the authorities before notifying the owner.
7. Witness the authorities’ arrival and the goods confiscation
8. Record in the corresponding law the situation detected by the authorities
9. Wait for authorities recommendations.
10. Give a report of what happened
How national authorities shall proceed if there is any suspicious finding
1. Notify the Security Manager or Operations Manager
2. If the goods belong to a third party, check first with the authorities before notifying the owner.
3. Wait for corresponding recommendations.
Action against assault Robbery
1. Do not attempt to control the situation
2. Do not put up resistance
3. Follow assailant instructions slowly and calmly
4. Pay special attention to the criminals’ traits and listen to their
Parliament.
5. Warn others as soon as you can without risking your life or others
Action against bombing
1. When detecting a suspicious object immediately inform the Supervisor.
2. Stop the operation immediately.
3. Do not handle the suspicious object.
4. Evacuate the area.
5. Prohibit access to the danger zone.
6. Give notice to the competent authority using communication equipment away from the source.
7. Wait for the authorities’ arrival and follow their instructions.
8. Return to the workplace only when authorization is given.
9. Give a report of what happened.
II. International Anti-Corruption Laws.
A. Improper Payments.
Under the anti – bribery provisions of International Anticorruption Law, this global policy prohibits paying, offering to pay or authorize payments, directly or indirectly, anything of value to any governmental official, political party or candidate, or anyone acting on behalf of a public international organization in order to obtain or secure a business, give business to any person or to obtain an improper business advantage. It is not necessary that a thing of value changes hands in order to violate the International Anticorruption Law. An offer, a scheme or a promise to pay or give anything of value may constitute a violation.
Specifically, the components of incorrect payments under this Policy are:
1. Offer, promise or authorize a payment, money or anything of value, directly or indirectly to any governmental official, corruptly for the purpose of:
a. to obtain or retain business,
b. send business to a person, or
c. obtain an incorrect business advantage.
The term “anything of value” is very broad and includes (but not limited to illustrative):
a. Money, gifts or personal favors;
b. Meals and entertainment;
c. Actions;
d. Discounts on products and services that are not readily available to the public;
e. Jobs for governmental officials or their relatives;
f. Political contributions;
g. Payments to third parties;
h. Payment of travel expenses; and
i. Assume or forgive debt.
The term “government official” or “foreign official” (interchangeably) includes:
a. Officials and employees of the government;
b. Officials of public international organizations (eg the World Bank, the United Nations, the International Monetary Fund, etc.);
c. Officials and political candidates;
d. Persons acting with public capacities for governmental institutions;
e. Official who work without compensation, whose duties are primarily ceremonial; and
F. Royalty
Books and Records
This global policy prohibits the falsification of books and records and requires compliance with certain accounting provisions in accordance with International Anti-Corruption Laws.
The purpose of the provisions on accounting books and records of the International Anti-Corruption Law is to prevent companies conceal improper payments or bribes or engage in fraudulent accounting practices.
The provisions on accounting books and records require the following:
a. Keep books, accounts and records that accurately reflect all operations and cash available in the company.
b. Maintain an accounting internal control system that can detect and prevent illegal payments to government officials.
c. That Operations are done in conformity to generally accepted accounting principles or international financial reporting standards, as applicable, and
d. Conduct periodically comparative analysis against existing assets in order to identify and address disparities assets.
6. COMMITMENTS
All FIDI members without exception, including Mudanzas Mundiales, must commit to ethical and legal behavior, which should refuse to participate in any action that will harm the interests of FIDI, other affiliates, customers or industry. Effective compliance will be verified by the policy and regulatory framework and action will be taken in case of non-compliance.
LEGAL COMPLIANCE
FIDI Affiliates will ensure that they are aware of all applicable laws countering bribery and corruption in all the jurisdictions in which they operate, and that they will obey and uphold those laws.
The laws that apply to particular international business activities include those of the countries in which the activities occur as well as others that – like the US Foreign Corrupt Practices Act (FCPA) and the UK Bribery Act 2010 – govern the international operations of national companies and citizens in respect of their conduct both at home and abroad.
We, as a FIDI affiliated company, have to ensure that we are aware of, and are complying with, applicable laws.
ETHICAL BEHAVIOUR
As a demonstration of its commitment, FIDI and its Affiliates pledge to take a zero-tolerance approach to bribery and corruption. At all times, FIDI and its Affiliates will act professionally, fairly and with the utmost integrity in all business dealings and relationships. This will apply wherever they operate.
7 Code of Conduct
All Mudanzas Mundiales personnel undertakes to:
1. Never engage in any form of bribery, either directly or through any third party.
2. Never offer or make an improper payment, or authorise an improper payment (cash or otherwise) to any individual, including any local or foreign official anywhere in the world.
3. Never attempt to induce an individual, or a local or foreign official to act illegally or improperly.
4. Never offer, or accept, money or anything of value, such as gifts, kickbacks or commissions, in connection with the procurement of business or the award of a contract.
5. Never offer or give any gift or token of hospitality to any public employee or government official or representative if there is any expectation or implication for a return favour
6. Never accept any gift from any business partner if there is any suggestion that a return favour will be expected or implied.
7. Never facilitate payments to obtain a level of service which one would not normally be entitled to.
8. Never disregard or fail to report any indication of improper payments to the appropriate authorities.
9. Never induce or assist another individual to break any applicable law or regulation.
The latest version of this policy is posted in our website; in case there is any change we will inform you accordingly.
FIDI ANTI-TRUST CHARTER
1. SCOPE
Mudanzas Mundiales as a FIDI member has taken a clear stance supporting the adoption of Anti-Trust compliance programs. As a member of FIDI, Mudanzas Mundiales is determined to support the fight against cartels, which restrict competition among suppliers to the detriment of customers.
2. UNDERTAKING BY ALL FIDI AFFILIATES WITH IMMEDIATE EFFECT
All FIDI Affiliates commit to legal and ethical behaviour, and to refrain from engaging in any business that will harm the interests of FIDI, other affiliates, clients, or the industry. FIDI and its Affiliates will take steps to ensure they are fully informed of applicable Anti- Trust laws and regulations in connection with cartel conduct and other Anti-Trust violations, and will monitor their employees and business partners to ensure full and continual compliance.
3. LEGAL COMPLIANCE
FIDI Affiliates will ensure that they are aware of all applicable laws and regulations covering anticompetitive practices in all the jurisdictions in which they operate, and that they will obey and uphold those laws and regulations.
FIDI affiliated companies will ensure that they are aware of, and are complying with, applicable laws and regulations in connection with cartels.
4. ETHICAL BEHAVIOUR
As a demonstration of its commitment, FIDI and its Affiliates pledge to take a zero- tolerance approach to cartel conduct. At all times, FIDI and its Affiliates will act professionally, fairly and with the utmost integrity in all business dealings and relationships. This will apply wherever they operate.
5. COMMITMENT TO THE VALUES OF FIDI
This Charter will be formally integrated into the FAIM quality standard.
6. CODE OF CONDUCT
By agreeing and committing to this Charter, each FIDI Affiliate undertakes to:
1. Never make direct or indirect (via third parties including agents, suppliers or customers) contact with an actual or potential competitor or other third party, the object of which is to engage in cartel behaviour.
2. Never propose or reach an agreement, whether directly or indirectly, formally or informally, with actual or potential competitors, regarding any sensitive competition-related issues, including:
• Fixing prices
• Dividing or sharing markets, customers or territories
• Rigging a competitive bidding process
3. Report any indication or initiative of improper anticompetitive business conduct by an actual or potential competitor in accordance to your internal reporting procedure, including but not limited to, reporting to your legal department and/or to the relevant Anti-Trust authorities.
4. Not to participate in a meeting of a trade association in which sensitive competition-related issues are discussed. If such subjects are raised during a meeting, employees of FIDI Affiliates must immediately ask for the discussion to end. If not, they must leave the meeting and ask for that to be noted in the minutes of the meeting.
5. Ensure that all internal and external correspondence, including e-mails and texts, and documents, discussions and public statements do not contain any statements that might be misinterpreted by third parties or Anti-Trust authorities and courts in the context of a potential Anti-Trust investigation.
6. Maintain independent judgment in pricing or selling of any products and/or services.
7. Limit any information discussed during commercial negotiations, with or disclosed to competitors or other third parties, to that which is strictly necessary for completing or assessing the transaction.
The latest version of this policy is posted in our website; in case there is any change we will inform you accordingly.
Last update: Tuesday May 07, 2019
